I received an email the other day from one of my custom WordPress site clients in a mad panic. She had received an email from her hosting company Bluehost, that stated there were errors in her site. (See the screenshot below.)
Seems like a rather legit email right? I mean it shows the email coming directly from Bluehost.com and even has the correct phone numbers to contact. Because of the technical terminology in the email, Anna immediately contacted me to get things fixed.
The first thing I did before clicking the link in the email, I went over to Sucuri and did a scan of her site. The scan came back showing that there were no current errors listed for the site. I then went to Google to search for “Bluehost Error 7308” and to my surprise I found nothing. I then visited Bluehost.com and started searching through their support database and found nothing there either.
From lack of information found, I concluded that this email was indeed spam or a phishing scheme trying to get her login information. Another thing that made me come to this conclusion was that the email address is was supposedly sent from had a major typo in it. I highly doubt that a company as large as Bluehost would use the email “supports.” I know from years of working with the company that their correct email address is email@example.com.
Since I wasn’t 100% sure, I did recommend that my client at least call Bluehost and confirm my suspicions. After a quick phone call, they replied to me saying that it was indeed a spam email trying to phish for login information. If you get an email in the future from Bluehost with error code 7308, you know that it is nothing to be concerned about but that you can simply delete the email and carry on with your day.