Handling Bluehost Status Alert 7308

I received an email the other day from one of my custom WordPress site clients in a mad panic.  She had received an email from her hosting company Bluehost, that stated there were errors in her site.  (See the screenshot below.)

Bluehost Error Code

Seems like a rather legit email right?  I mean it shows the email coming directly from Bluehost.com and even has the correct phone numbers to contact.  Because of the technical terminology in the email, Anna immediately contacted me to get things fixed.

The first thing I did before clicking the link in the email, I went over to Sucuri and did a scan of her site.  The scan came back showing that there were no current errors listed for the site.  I then went to Google to search for “Bluehost Error 7308” and to my surprise I found nothing.  I then visited Bluehost.com and started searching through their support database and found nothing there either.

From lack of information found, I concluded that this email was indeed spam or a phishing scheme trying to get her login information.  Another thing that made me come to this conclusion was that the email address is was supposedly sent from had a major typo in it.  I highly doubt that a company as large as Bluehost would use the email “supports.”  I know from years of working with the company that their correct email address is support@bluehost.com.

Since I wasn’t 100% sure, I did recommend that my client at least call Bluehost and confirm my suspicions.  After a quick phone call, they replied to me saying that it was indeed a spam email trying to phish for login information.  If you get an email in the future from Bluehost with error code 7308, you know that it is nothing to be concerned about but that you can simply delete the email and carry on with your day.

Jeremy Blanton

Jeremy Blanton is the Co-Founder of 210 Consulting- Social Media Advisors. He is a social media speaker who shares with thousands of people each year on things like how to use Facebook for Business, Blogging, and How to use Twitter.

When he is not coaching or speaking, he spends most of his time working on Custom WordPress Sites for his clients.

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  • Harley

    Same here I got an email from “Bluehost” with the email

    client-011@bluehost.com
    Status Alert: Code: 6701
    Dear Valued Bluehost Customer

    Your account contains more than 1318 directories and may pose a potential performance risk to the server.
    Please reduce the number of directories for your account to prevent possible account deactivation.

    In order to prevent your account from being locked out we recommend that you create special tmp directory.

    Or use the link below:

    https://m.bluehost.com/main.asp?do=76cf99d3614e23eabab16fb27e944bf9

    Thank you,

    Bluehost

    Toll Free: (888) 401-4678

    Outside US: 1 (801) 765-9400

  • Glad I could help you out Harley!

  • Matt K

    Hi, I accidentally clicked on the link and logged in!!!! What do I do now?

  • I would go log into your hosting account with Bluehost and change your login password immediately!

  • Sonja B

    Thank you for posting this, I almost logged in. I did reply asking for more details on this error.
    What a wake up this morning to this mail!